Dealer / Distributor FAQ

Can I buy directly from Cardas?

All sales are handled through our dealer & distributors. We provide tech support directly, but we do not sell directly.

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Why can't I just buy direct?

There are a couple answers to this question.

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For one, we're a manufacturer. We excel in that endeavor. We have the people in place to handle every aspect of manufacturing. We do not, however, have the additional staff necessary to properly handle every (or any) aspect of retail sales. If we did sell directly, we would not be able to provide a satisfactory - or even acceptable - level of customer support. That's what dealers do.

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Secondly, if you've heard of Cardas Audio, it's because of our dealers. Maybe not directly. We're not saying that a Cardas dealer told you about Cardas Audio. But our worldwide network of dealers and distributors don't just sell our products, they promote them. They evangelize for Cardas. If you've heard of Cardas Audio, it's because our company has survived, and thrived, for over 35 years, thanks to the enthusiastic support of our dealers. To cut them out of the loop now that we have a longstanding reputation in the industry would be unethical, and ungrateful. And that's not the Cardas way. 

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Do Cardas dealers have what I need in stock?

Possibly. But maybe not. We make nearly 40 distinct cable products. Each available at any length. And each available with several (if not unlimited) connector options. Our offerings are quite nearly infinite. The likelihood of any dealer having exactly what you need in stock is pretty slim. Most of the time, cables are ordered through your dealer, and manufactured to your requirements at our factory.

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My local dealer says you don't (or won't) make the cable I need.

They're probably wrong. We regularly remind our dealer network that we nearly never say "no". But with new dealers, and new salespeople, it's hard to make sure everybody knows how open we are to making custom cables for unique circumstances. Contact us, and we'll let your dealer know that they should never doubt Cardas Audio in any way whatsoever.

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My online dealer doesn't have what I need on their website.

Most online dealers only list specific - and popular-  lengths and termination options. If you're looking for something that isn't listed, contact them directly by phone or email, and they'll be able to take your order.

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If I order through a Cardas dealer, can I have the items shipped directly to me?

In the US, yes. We drop-ship from our factory in Bandon, Oregon to customers' homes all the time. This saves the effort of the customer needing to travel to their dealer to pick up their products. Outside of the US, however, we ship only to our distributors. You may be able to arrange with your country's distributor (or your local dealer outside of the US) to have your product shipped to your home, but that can't be arranged directly through Cardas Audio.​

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There isn’t a Cardas dealer anywhere near me. What should I do?

We suggest contacting one of our online dealers. Here's the list.

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I have a store. Can I be a Cardas dealer?

Possibly, depending on your proximity to existing Cardas dealers. You're welcome to call and talk to Brian, our director of sales, at 541-347-2484, send an email to info@cardas.com, or fill out our dealer application here.

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I’m a distributor outside of the US. Can I import Cardas products?

Possibly, depending on whether we currently have a distributor in your country.​  You're welcome to call and talk to Brian, our director of sales, at +1 541-347-2484, send an email to info@cardas.com, or fill out our distributor  application here.

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Does every Cardas dealer have access to every Cardas product?

Yes and no. All of our physical dealers, aka HiFi stores, have access to the entire product line. Including parts, chassis wire, etc.. However they may not have expertise in this area, and likely don’t stock any of these types of products. A dealer that specializes in home theater installations isn't likely to have experience with Clear Beyond Speaker cable. A brick & mortar stereo store in the posh area of town might sell lots of Clear Beyond Speaker cable, but not even realize that we make & sell female RCA connectors. 

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Likewise, our online dealers have access to our entire product line, however their websites may not list every single thing we have to offer. So you may need to call or email them directly if what you're looking for isn't on their website.

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For this reason, we have dedicated parts dealers, as shown at this link.

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