Our lifetime warranty

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We offer a lifetime warranty on our cables. In the unlikely event that your Cardas cables develops a functionality issue, please send it to us for repair. Just obtain a Return Authorization Number at this link, and follow the instructions.

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Before doing so, you're welcome to contact Cardas tech support for trouble-shooting guidance. Although the problem may be the cable, cable problems are exceedingly rare. It is not uncommon for somebody assume (or hope) that a cable is the source of a problem,  send it to us for service, the cables tests perfectly, and they then realize that the actual problem is with one of their components. Perhaps wishful thinking is at play - it's a lot easier to send a cable in for service than it is to send a heavy amplifier or a delicate turntable. Our tech support advisor may be able to help you determine if the problem is truly with the cable.

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What is covered by the warranty?

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Bad or intermittent internal connections. Shorts. Loose connectors. General functionality & listenability issues. Nearly anything that can go wrong with a cable through no fault of the user.

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What is not?

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Wear and tear, such as scratched plating. Bent or broken banana plugs. Cosmetic issues. Animal damage. Vacuum cleaner damage.

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Re-terminations

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Our shop can re-terminate (ie, change the connectors on) your Cardas cables, should your needs change.

 

• If you have a long pair of cables, we can cut & re-terminate it into two (or more) shorter pairs.

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• If you buy a new set of headphones, we can modify your Cardas headphone cable to work with them.

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• If you move from the US to Europe, we can put Shucko plugs on your Cardas power cables.

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• If you buy speakers with bi-wire binding posts, we can bi-wire your single-wire Cardas speaker cables.

 

• If you switch from a balanced system to single-ended, we can change your Cardas interconnects from XLR to RCA. Or vice-versa.

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Nearly any Cardas cable can be modified in nearly any way. Note - we only service Cardas cables. If you have cables made by another manufacturer, they can perform this service for you.

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To begin the process of having your Cardas cables re-terminated, fill out the form at this link, and we'll contact you with a quote.

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Can't I repair or re-terminate my cables myself, or have a local shop do it? 

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It's your cable, so yeah, do what you want. But we're glad to honor our warranty if your cable develops and issue. And if we repair or re-terminate your cable, your lifetime warranty remains intact. If Cardas cables are serviced elsewhere, the warranty becomes void.

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Keep in mind that we use Litz conductors. Even the most experienced technician or talented solder-ist (is that a word?)  is unlikely to have much if any experience with this sort of wire. Most cables attempted to be serviced outside of our shop end up here anyway. So why not skip that frustrating and disappointing middle step?

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My cable has a problem, but I also want it re-terminated to different connectors. Can that be done under warranty?​

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Our warranty policy is pretty liberal, but it is limited to restoring your cable to its original state. In other words, if your headphone cable for Sennheiser HD800s develops a short, but you also want it re-terminated for use with Focal headphones, that is not a warranty repair. If your RCA interconnect has an issue, but you also want it switched to XLR, again, not a warranty situation.  

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Authentication Service​

If you have cables that you would like us to inspect and authenticate, please fill out the form above, as you would for a re-termination or repair.

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Please be advised that cables deemed to be counterfeit will be indelibly marked and/or branded, and returned. If you purchased second hand cables and you doubt their authenticity, your best option is to return them for a refund from the seller.